New Gold Visa deferred-debit card

Your new Gold Visa deferred-debit card which accompanies your Gold Bank Account will continue to offer you the flexibility and convenience of an instant access current account, in addition to many other features and benefits. For further information on the features of our Gold Bank Account and its benefits, click here.

How to activate your new card

When you receive your new Gold Visa deferred-debit card(s) and PIN(s), your existing card(s) will be automatically deactivated on 31 December 2013. You’ll need to activate your new
card(s) upon immediate receipt of your PIN.  If you hold more than one Visa deferred-debit card with us, wait until you have received all your cards and PINS before activating.

Once you receive your new Gold Visa deferred-debit card and PIN you will need to carry out the following steps:

  1. Sign the card
    Sign the back of your card.

  2. Activate your card
    Simply call our dedicated line between the hours of 9am to 5pm UK time Monday to Friday, on 08000 84 28 88, if calling from a UK landline or mobile or +44(0) 1534 885 000, if calling from overseas. From 09 November until 15 December 2013, we are open on Saturdays and Sundays from 10.00am – 4.00pm for card activations. This number can also be found on the sticker on your new card. Please wait until you have received your PIN before calling us to activate your new card.

  3. Destroy your existing card(s)
    Cut up and securely dispose of your existing card(s), including the replacement card if you were issued with one in October.

  4. Re-register for Verified by Visa

    1. Re-register for Verified by Visa, the secure online payment system, click here to register online or complete the registration process at a participating retailer.

    2. To re-register, you will be asked to enter information from your card and provide additional information. You will then be able to create your own password and personal message for extra security.

  5. Set up Direct Debits
    You will need to transfer any existing Direct Debits linked to your card to your new card. This does not affect any Direct Debits linked to your Gold Bank Account. These will not be affected as we are not making any changes to your account.

    To transfer your existing Direct Debit and link it to your new card, you will need to contact the retailer/supplier, who will send you a new Direct Debit mandate form to complete.

For more information

Click here to read important changes to our Gold Card if you were/are a Gold client.

Click here to read important changes to our Platinum and Visa Infinite Cards if you were/are a Platinum or Visa Infinite client.