Flexibility and convenience

Telephone Banking Service

For your everyday banking transactions, including checking balances, reviewing transactions, making payments, transferring money between accounts or amending standing orders.

If you are an existing client, our Telephone Banking Service will allow you to make payments over the phone. All you need to do is fill in the application form and return it to us.

Telephone Banking Service Application Form

We'll start to set up Telephone Banking as soon as we receive the form.

Please allow ten days after you post the form before calling us to activate your chosen codeword.

Please make sure your codeword is different from your activation code you used on your application form.

Everyone who is named on the account should know the codeword, but you should not tell anyone else.

When you use our Telephone Banking Service, we'll ask you for specific characters from your codeword. You won't be asked to give the full codeword. Once we've checked your identity, you'll then be able to make payments, provided you have enough money in your account to cover them.

Internet Banking Service

Our Internet Banking Service gives you 24-hour access, seven days a week, 365 days a year, from anywhere in the world. Many people find it is the simplest, most convenient way to access their accounts and deal with everyday transactions.

Experience our Internet Banking Service by running the demonstration from our website, which enables you to find your own way through the site and experiment with all the features of internet banking.

Peace of Mind

We take the security of your personal information extremely seriously and apply a range of protection measures whenever you communicate with us by phone or email. We also guarantee you against any losses from fraud committed against you while you’re using our Internet Banking Service, as long as you’ve taken all the necessary safeguards and precautions with your security details.